Refund policy
Last updated: October 2026
At Tvachyam, we want you to feel comfortable and confident with your purchase. If something isn’t quite right, we’re here to help.
This policy applies to orders purchased and delivered within India.
Returns & Exchanges
We accept eligible return and exchange requests made within 7 days of delivery.
To be eligible, the product must be:
- Unworn and unused, other than for trying on
- Unwashed and unaltered
- Free from stains, makeup, perfume, deodorant, or other signs of wear
- Returned with the original tags attached
- Returned with the original packaging, where reasonably possible
- Accompanied by the order number or proof of purchase
Items that do not meet these conditions may not be eligible for a return or exchange.
To request a return or exchange, please email hello@tvachyam.com with your order number and the reason for your request.
Please do not send a product back without first contacting us and receiving return instructions.
Size Exchanges
We offer one complimentary size exchange per order, subject to availability.
The exchange request must be made within 7 days of delivery and the product must meet the eligibility conditions listed above.
If your preferred size is unavailable, you may choose another available option or request a refund in accordance with this policy.
Any additional exchange requested for the same order may be subject to shipping charges.
Colour Exchanges
Colour exchanges are subject to stock availability.
If you would like to exchange your product for another available colour, please contact us within 7 days of delivery. Any applicable shipping charges will be communicated to you before the exchange is processed.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered or advertised, please contact us as soon as possible at hello@tvachyam.com.
Please include:
- Your order number
- A brief description of the issue
- Photographs or video of the product, where reasonably available
Once we review the issue, we will arrange an appropriate replacement, exchange, or refund.
Where the issue is due to a damaged, defective or incorrect product, Tvachyam will bear the applicable return shipping costs.
This policy does not limit any rights available to customers under applicable Indian consumer protection laws.
Change-of-Mind Returns
Eligible products may be returned within 7 days of delivery if you change your mind, provided they meet all return eligibility conditions.
For change-of-mind returns, the customer is responsible for the return shipping cost.
If Tvachyam arranges a reverse pickup on your behalf, any applicable return shipping charge will be communicated to you in advance and may be deducted from your refund.
Original shipping charges, if any, are non-refundable for change-of-mind returns.
Sale & Final-Sale Products
Products specifically marked as Final Sale are not eligible for change-of-mind returns or exchanges.
However, this does not affect your rights where a product is defective, damaged, incorrect, materially different from what was ordered or advertised, or otherwise eligible for return under applicable law.
Unless specifically marked as Final Sale, discounted or promotional products remain subject to the standard return and exchange conditions stated in this policy.
Refunds
Once we receive your returned product, it will be inspected to confirm that it meets the return eligibility requirements.
We will notify you once your return has been reviewed.
If your refund is approved, it will be processed within 7–10 business days.
For prepaid orders, refunds will normally be issued to the original payment method used for the purchase.
Please note that your bank, card issuer, UPI provider, or payment service provider may require additional time to reflect the refund in your account after it has been processed by us.
Where a return is due to a damaged, defective or incorrect product attributable to Tvachyam, applicable original shipping and return shipping charges will also be covered or refunded by Tvachyam.
Cash on Delivery Refunds
For Cash on Delivery orders, approved refunds will be processed to the customer's nominated Indian bank account or UPI account.
We may contact you to request the information necessary to process the refund.
Refunds can only be processed after the returned product has been received and approved, except where otherwise required by applicable law.
Order Cancellations
If you would like to cancel your order, please contact us at hello@tvachyam.com as soon as possible.
Orders that have not yet been dispatched may be cancelled without a cancellation fee.
Once an order has been dispatched, we may not be able to cancel it. After delivery, you may request a return in accordance with this policy.
If Tvachyam cancels an order after payment has been received, the amount paid will be refunded to you.
Late Delivery
If an order is delivered materially later than the delivery schedule communicated to you, please contact us at hello@tvachyam.com.
Where applicable, we will provide an appropriate resolution in accordance with Indian consumer protection requirements. This may not apply where the delay results from circumstances beyond our reasonable control, including force majeure events.
Return Address
Approved returns must be sent only after receiving return instructions from us.
Tvachyam
Door No. 30, Medical College Staff Quarters Road,
Kommeri, P.O,
Kozhikode,
Kerala 673008,
India
Products returned without first receiving approval or return instructions may not be accepted, except where applicable law requires otherwise.
Contact Us
For questions about returns, exchanges, cancellations or refunds, please contact:
Email: hello@tvachyam.com
We aim to make the return and exchange process as clear and straightforward as possible.
Nothing in this policy is intended to restrict or exclude any rights available to consumers under applicable laws in India.